Leadership & Team Management
Lead, motivate and support a small, diverse Food & Beverage team
Foster a positive, energetic and customer focused culture
Provide coaching, performance feedback, training and support
Manage rostering, time management and daily task allocation
Adhere to all HR Policies

Operational Management
Oversee day-to-day running of the Food and Beverage operations
Ensure consistent food and beverage quality, presentation and service delivery
Maintain high standards in coffee preparation and simple but high quality food offerings
Ensure compliance with all food safety regulations, hygiene practices and WHS requirements

Customer experience
Deliver exceptional guest experiences with warm professional service
Ensure the presentation of all Food & Beverage operations reflects Ballarat Wildlife Park’s standards
Handle customer feedback professionally and implement continuous improvement

Commercial & Business Performance
Drive commercial outcomes including revenue growth and cost control
Contribute to menu development, pricing, purchasing and product selection
Monitor financial performance, margins and wastage
Identify and implement opportunities to improve profitability and efficiency
Support strategic projects to enhance the food and beverage experience and expand offerings

Events, Functions and Group catering
Oversee food and beverage delivery for school groups, tour groups, private functions and events.
Work with the Executive team, Entrance & bookings team and external stakeholders to ensure seamless coordination
Plan and execute catering that meets operational needs and guest expectations.

Collaboration & Communication
Work closely with the Executive Team on strategic direction and service improvements
Collaborate with the Entrance & Bookings team to manage group bookings, visitor flows and Food & Beverage capacity
Communicate clearly and professionally across the organisation

Administration & Systems
Complete daily, weekly and monthly reporting as required
Complete weekly rostering ensuring this is within budget
Manage email communication, documentation and operational logs
Use MS Office suite and POS system to support daily operations
Maintain accurate financial staff and compliance records